Refund policy
Under the Competition & Consumer act of 2010 (CCA) we must provide you with goods that:
“Are of merchantable quality – goods need to reach a basic level of quality given the price of the goods and any description that is provided with the goods.”
By purchasing from us, you expressly agree that we are considered the experts with relation to flower and plant quality, care and production and as such you will refer to us to be the sole judge of fact with relation to the commercial performance of any flowers and plants unless you can establish as a matter of undeniable fact that you have superior skill and expertise which would render our knowledge the lesser of the two parties.
Please note instances of where plants or flowers have perished due to lack of:
- Care – evidenced by lack of hydration, lack of shaded accommodation or adequate ambient temperature even if caused by the consumers lack of knowledge or skill will not be an acceptable basis for a refund request.
- Failure by the consumer to provide basic care to the items will immediately render the claim declined.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.